Electronic Statement (eStatement) Disclosure Agreement
Electronic Delivery of Statements and Notices
By accepting the “First National Bank Electronic Statement (eStatement) Disclosure Agreement”, you consent and agree that First National Bank may provide certain disclosures and notices to you in electronic form, in lieu of paper form, including electronic delivery of statements (eStatements) for your First National Bank deposit account(s).
As used in this Agreement, the words “we”, “our”, and “us” mean First National Bank. “You” and “your” mean the account owner(s) authorized to receive eStatements under this Agreement. “Account” or “accounts” mean your deposit accounts at First National Bank. “Business days” mean Monday through Friday, excluding Federal holidays.
Electronic Statement/Notices Consent
Your consent to receive eStatements covers the periodic statements you are provided in connection with your First National Bank deposit account(s). Your consent also covers disclosures that are required with your account statements, including, but not limited to, the error resolution notice required by the Electronic Fund Transfer Act, as well as marketing information on products and/or promotions that First National Bank may provide to you electronically. By using eStatements, you accept and agree to be bound by the general terms and conditions governing eStatements, including without limitation all the terms and conditions in this Agreement. You agree to be bound by any and all laws, rules, regulations and official issuances applicable to eStatements now existing or which may hereafter be enacted, issued or enforced, as well as such other terms and conditions governing the use of other facilities, benefits or services that First National Bank may from time to time make available to you in connection with eStatements. First National Bank has absolute discretion to make eStatements available to you. Further, First National Bank has the discretion from time to time and upon giving notice to you to modify, restrict, withdraw, cancel, suspend or discontinue eStatements without giving any reason. You understand that by using eStatements after any modification or change has been effected, you would have agreed to such modification or change. Once you retrieve your first eStatement, First National Bank will discontinue mailing paper account statements for your eStatement account. All future statements for that account will be eStatements which you will access through First National Bank’s Online Banking to obtain, review, print, and copy/download your periodic deposit account statements. Each month we will send an e-mail notice to you advising you of the availability of your eStatement with instructions on how to access your eStatement. You may then access your eStatement via the procedures that we authorize. Your electronic statement will be available for viewing for a period of twelve (12) months (or such period as decided by First National Bank and notified to you) from the applicable statement date. Your consent to receive electronic notices covers any notice or other type of communication provided to you pursuant to the terms of this Agreement. We will send all notices, attachments, and/or documents via e-mail to the last known e-mail address provided by you. You agree to notify us promptly of any change of your e-mail address.
First National Bank eStatement Procedures
You must enroll each of your deposit account(s) for which you want to access eStatements. To enroll your account(s) for eStatement access simply sign up online or complete the eStatement enrollment form and return to First National Bank. In order to access you eStatements, you must log in to First National Bank’s Online Banking service, go to your account, then: 1) Click on the “Documents” button, 2) Under the document type choose "e-statments with images”, 3) Then select the statement date that you wish to view.
Requesting to Receive a Paper Statements
You can request a paper copy of your account statement by calling your local First National Bank branch. A nominal fee per statement copy may be assessed to your account.
Duty to Review Periodic Statements
You must promptly access/review your eStatement and any accompanying items and notify us in writing immediately of any error, unauthorized transaction, or any other irregularity. If you allow someone else to access your statement, you remain fully responsible to review the statement for any errors, unauthorized transactions, or any other irregularities. Any applicable time periods within which you must notify us of any errors on your account statement(s) shall begin on the eStatement e-mail notification date regardless of when you access and/or review your eStatement. If you do not immediately report to First National Bank any non-receipt of eStatements or any error, irregularity, discrepancies, claims or unauthorized debits or items, you shall be deemed conclusively to have accepted all matters contained in the eStatements to be true, accurate and correct in all respects.
Change of Mailing Address, E-mail Address, and Other Information
You must provide us with a valid e-mail address in order to use the eStatement service. You agree to notify us immediately of any change in your mailing address, e-mail address or other particulars relevant to this Agreement. To notify us of your e-mail address change, please log in to First National Bank’s Online Banking service, or call us at (800) 445-5745.
If an email is returned to us as “undeliverable” you will be mailed a letter and form for verification purposes. You will be allowed 30 days to correct the email address. In the event that an email verification is not received, a Customer Service Representative will change the account to remove the e-statement and will notify the customer of this change. The account change may result in a service charge of $3.00 or more.
If your First National Bank account is owned jointly with another person, either one of you may consent to receive electronic disclosures and eStatements and that person’s election to access eStatements shall apply to both of you. First National Bank will automatically turn off the paper statement for that account once the first eStatement has been made available unless you request to continue to receive your paper statements in addition to your eStatements (please refer to ‘Requesting to Receive or Cancel Paper Statements in Addition to eStatements’).
You agree that First National Bank shall not be held liable if you are unable to gain access to the website or First National Bank system from time to time. You understand that some or all of the eStatement services and/or other First National Bank system services may not be available at certain times due to maintenance and/or computer, communication, electrical or network failure or any other causes beyond First National Bank’s control. You understand the importance of your role in preventing misuse of your accounts, and you agree to promptly examine your eStatement for each of your First National Bank accounts as soon as you can access it. You agree to protect the confidentiality of your account and account number and your personal identification information. You understand that personal identification information by itself or together with information related to your account, may allow unauthorized access to your account. You acknowledge that the internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the internet, or e-mail transmitted to and from us, will not be monitored or read by others. In order to help protect your personal information, we recommend that you install Firewalls, anti-virus, and spyware protection software (and update as required) on your computer. We also recommend that you update your operating system and browser application on a periodic basis to better protect your computer and online banking sessions. First National Bank does not warrant the security or confidentiality of any information transmitted through any applicable Internet service provider, information/communication network service provider, network system or such other equivalent system in any jurisdiction via eStatements. You agree that you shall not disassemble, decompile, copy, modify or reverse engineer any First National Bank proprietary software or allow anyone else to do so. Your access ID and password that are used to access Online Banking services should be kept confidential. We strongly recommend that you change your password regularly. You are responsible for keeping your password, account numbers and other account data confidential.
In order for you to access and retain your eStatement records, your system must have a personal computer that has Internet access and an Internet browser that supports 128-bit encryption. If your browser does not support 128-bit encryption, you must upgrade it in order to access the Online Banking secure pages to gain access to your eStatements. To print or download disclosures and eStatements you must have a printer connected to your PC or sufficient hard-drive space to save the disclosure or eStatements.
Change in Terms
The Bank reserves the right to change the terms and conditions of this agreement (including fee schedule) at any time, which includes the addition and deletion of eStatement services. We shall update this agreement on our website and may notify you of such changes by mail or electronic message to your most recent address listed on our records. The notice will be posted or sent at least thirty (30) days in advance of the effective date of any additional fees or of any stricter limits on the type, amount or frequency of transactions or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. If such a change is made and it can be disclosed without jeopardizing the security of the system, we will provide you with electronic or written notice within thirty (30) days after the change. By using the eStatement service when the changes become effective, you agree to be bound by the revised terms and conditions contained in this agreement or you can decline the changes by discontinuing the use of the eStatement service and notifying us of your election by e-mail or regular mail. The Bank reserves its right to terminate this Electronic Statement Disclosure Agreement and your access to the eStatement service, in whole or in part, at any time, including but not limited to when customers have not logged in to use Online banking services for over 180 days.
The Right to Withdraw Consent
You have the right to withdraw your consent to have your statements provided in an electronic form by contacting us via e-mail at email@example.com or calling us at (800)445-5745. You may also write to us at P.O. Box 1900, Green Forest, AR 72638. We will then discontinue eStatement service for that account and you will receive paper statements for subsequent statement periods. There is no fee to discontinue your eStatement service and to revert to receiving paper statements for your account(s). However, since eStatements are a requirement for a First Rewards Account, your account will then be converted to a First Checking account and any First Rewards benefits will be terminated.
Disclaimer of Warranty and Limitation of Liability
Communications between First National Bank and You
You can use e-mail to communicate with First National Bank by clicking on the Contact Us link on our web site www.fnbgf.com. However, e-mail is not available to initiate transactions on your accounts. Since we may not receive it immediately, you can call us at (800)445-5745, Monday through Thursday 8:00 a.m. – 4:30 p.m. and Fridays until 5:00 p.m.
Additional Terms and Conditions of your Electronic Statement Disclosure Agreement
This Agreement is in addition to the terms and conditions described in the “First National Bank Online Banking Service Agreement”, the Consumer and Business Account Agreement and Disclosures; corresponding fee schedules; or any other documentation which relates to your account(s), collectively referred to as the “Master Agreement”, that were given to you at account opening. To the extent that this Agreement is inconsistent with any of the terms and conditions contained in the Master Agreement, the terms and conditions of this Agreement shall control with respect to eStatements. You should review those agreements for any applicable fees, for limitations on the number of transactions you can make and for other restrictions that might impact your use of an account with eStatements and Online Banking. If you should need another copy of a disclosure, please contact us through our web site at www.fnbgf.com or call our Customer Service Representatives at (800)445-5745 or (870) 438-5214 between 8:00 a.m. and 4:30 p.m. Central Time, Monday thru Thursday or between 8:00 a.m. thru 5:00 p.m. on Friday, or write to our Customer Service Department at P.O. Box 1900, Green Forest, AR 72638.
Our Right to Terminate
You agree that we can terminate the eStatement Service and revert to printed statements for any reason at any time.